Visitor
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1 Message
low hanging line-follow up
I submitted a ticket on Monday regarding a low hanging line at my property that's impeding construction. I have not heard anything back.
Visitor
•
1 Message
I submitted a ticket on Monday regarding a low hanging line at my property that's impeding construction. I have not heard anything back.
XfinityMatthew
Official Employee
•
1.1K Messages
5 months ago
Hello @user_gd5h1u Thanks for reaching out on Xfinity Forums. Sorry to hear you have not received an update. We can certainly check the status of the ticket for you. Please send us a direct message with your full name and the service address to get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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