Low Hanging Line

Thank you for taking the time to reach out to us here in the Digital Care team. You have reached the Xfinity experts who can certainly assist you with the low hanging line at your residence @user_1879e9. Let's get your account pulled up, so we can take a look at things closer and get a tech out to address this line. Please send us a direct message with your full name and complete service address to get started. 

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message. 
 

Good luck getting anyone to come out. I reported the same thing several weeks ago. No one has come. The line will eventually fall into my driveway. I reported it twice. At this point, I don’t think Comcast cares.