Visitor
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1 Message
Low hanging Line
There is a low hanging xfinity wire running from a utility pole in the back corner of my yard across the diagonal width of my yard to my neighbor's house. I am also an xfinity customer. With each storm the wire creeps lower and I recently saw my children playing with it. I have contacted Xfinity and within thirty minutes I received an email that my "request has been resolved" although it clearly was not. I see no chat option at the top right, as stated in previous responses. xfinity assistant produced the false response and leads to nowhere. Please let me know how I can get this corrected before someone gets hurt. Thank you for your attention.
CCKorie
Problem Solver
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1.1K Messages
4 years ago
Good morning, @user_6e8969. I do appreciate you for reaching out and attempting to get this fixed. I wouldn't want my kids playin with this, so you have reached the best team to help. We would need to gather some information from you, so please send me a PM with your name and address.
To send a private message, make sure you a fully logged in, please click on the chat icon on the top right next to the bell. Please make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP.
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