Visitor
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1 Message
Low hanging line needing to be fixed
The line attached to my house is hanging in the middle of my window and needs to be fixed. I would like to request a service technician to come fix the problem and I cannot get anyone on the phone to request this.
Thank you-
[Edited: Personal Information]
XfinityJon
Official Employee
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1.1K Messages
9 hours ago
Good afternoon user_xeip20. We can certainly assist you with this.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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