Low hanging frayed line

@XfinityAmandaB​ sorry for a delay. I think our first submission was maybe 2 months or so ago. We called multiple times and were directed to an automated message which then said we were on a list but no one ever came. Is there a number we can have to speak to someone to please have somebody come out and raise the line

user_44mgct Our team could loop in our local team to further investigate the situation. These style field requests normally can take up to 3 weeks depending on permit acquisition and various other factors. 

Yes please however we can have it resolved. Will there be a number provided or anyway we can track it? Att had a similar line and they fixed it I believe the same day or next that we made the request and it just took them like 5 mins to raise the line up the pole a little. I don’t think any permits would need to be pulled 

We are glad to get this fixed and are able to stay with you to ensure it is done as promised, @user_44mgct. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

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