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user_pqnhsb
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2 Messages

Sunday, April 20th, 2025 1:49 PM

Low hanging dangerous wires

We have called xfinity (on the phone passed from department to department for 45+ minutes) as well as submitted a ticket (useless because our account is linked to our rental property, not the property with the dangerous wires). Other companies have come out and told us the wires are tagged xfinity. NO RESPONSE OR ACTIONS FROM COMCAST! We have pictures of the tagged wires that the AT&T tech (who showed up 24 hours after we called easy peasy) took with the Comcast tag. The wires are hanging into the roof of our garage, are hanging low enough that the kids can’t play ball in the backyard, and they swing in the wind and make loud noises. 

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Updated 

22 hours ago

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user_pqnhsb

Visitor

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2 Messages

13 days ago

Also, since we don’t have an account and the current address, there is no quick way to even get in contact with xfinity customer service.

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XfinityAldrik

Official Employee

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2.1K Messages

Thank you for bringing this issue to our attention @user_pqnhsb! Thank you @EG for moving this topic! 

Our team can make sure these lines are addressed. Could you please send our team a direct message with your full name, full address with the low hanging lines, and the ticket number? To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 - An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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13 days ago

EG

Expert

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110.1K Messages

13 days ago

The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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vs375

New Poster

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5 Messages

23 hours ago

I have the same problem - loose xfinity cable across yard. Have spent hours on the phone with xfinity, getting passed around from person to person, with NO results!! Very frustrating !

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XfinityGabriel

Official Employee

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2.2K Messages

 

vs375, Hi there! Thanks for reaching out and for your time spent on this. I know if I had loose cables across my yard, I would want this resolved as quickly as possible. I am sorry to learn about this experience and the frustration that this has caused. You've come to the right place. Our team of experts can help rectify this. Can you tell us if the services are also being affected at this time?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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22 hours ago

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