2 Messages
Low hanging cables
I have low hanging cables in front of my home and across my driveway. The cables are lower than 13ft. Tree trimming crane trucks will come to my home this month to cut down trees and we are concerned there is a safety problem that the lines will hit the trucks. I spoke to the power company and they said to contact you. How can I get your crews to come out to raise the cables to a safer height ASAP?
XfinityAdrienne
Official Employee
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1.3K Messages
1 year ago
Good Morning, @user_rocky! Thank you so much for taking the time to reach out us here on the Xfinity Forums. I am sorry to hear about the experience with the low hanging lines. We can certainly help with submitting a ticket for our team to come to the location to ensure everything is safe as safety is our priority. Can you please send us a DM to get started?
Will you please send our team a direct message with your full name and full address?
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• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
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XfinityMartyR
Official Employee
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2.1K Messages
1 year ago
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