CW76's profile

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Tue, Sep 22, 2020 11:00 AM

Low hanging Cables on street

We had a lot of high wind and the cable line that goes across my driveway is hanging very low now. How do I get a technician to come and inspect and secure before it causes a issue for all Xfinity customers on the street.



Official Employee


2.3K Messages

7 m ago

Hello @CW76, thanks for reaching out to our Digital Care Team through our Forums page. We appreciate you letting us know about this low hanging line, we definitely want to get it raised before further issues occur. I would be more than happy to assist you with getting someone out to raise the line as well as, assist you with any other service issues or concerns. 


Can you please send me a Private Message including your first and last name as it appears on the account? 


To send me a Private Message, please click my name “ComcastAmira” and click “Send a message". 

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