Visitor
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3 Messages
Low hanging cable!
Who can I contact about a low hanging cable wire across my driveway that hangs low enough that it doesn't allow some trucks to deliver? This same wire runs along a walking path that the public uses and is only about 6 to 7 feet off of the ground. The wire has been low for over 2-1/2 years now (Winter of 2023-2024). It and a power line were laying on the ground as a result of a winter storm. When the lines were reinstalled, they weren't hung at the same height as they were before the storm took them down. I had contacted Comcast before without results. The ticket number for this escalation was [Edited: "Personal Information"]
XfinityAmira
Official Employee
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4.9K Messages
9 hours ago
Hi @user_59vmnw! Thanks for visiting our Xfinity Forum. We appreciate you bringing this low-hanging line to our attention, and I am sorry to hear that it has not been properly addressed yet. My team is here to help! Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” (upper right corner of this page)
• Click the “Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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