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user_8becvg
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Wednesday, June 4th, 2025 3:29 PM

low hanging cable

I've opened 2 tickets for low hanging cables and I haven't received any response from Comcast. I'll be fined by my HOA if Comcast's cables are not addressed and I can't reach anyone to discuss this. I've logged into my account and it shows that I don't have any open support tickets. How do I obtain status on ticket ECM0014269177 and who can I talk with to know when the low hanging cables will be addressed?

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2 days ago

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XfinityBrianH

Official Employee

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1.4K Messages

2 days ago

 

user_8becvg Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

 

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