2 Messages
Low hanging cable wite
The cable wire has become detached from my house and is supported by other wires. My address is [Edited: "Personal Information"]
2 Messages
The cable wire has become detached from my house and is supported by other wires. My address is [Edited: "Personal Information"]
XfinityPaula
Official Employee
•
1.4K Messages
9 months ago
@user_6yy9k6 Good morning, and thank you for reaching out to us on our Xfinity Forums site. I'm sorry to read about the line detaching from your home. I would love to help out!
Are your services still working at this time? This will help us know what type of appointment we have to create. Any line damage that is causing a disruption to your Xfinity services would require a repair visit, however if your services are online and working we can set up an outside only appointment.
Please send us a direct message with your name and service address. From there we will help set up the correct visit to repair the line.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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