Hi there, @Ohio49! Thanks for alerting us to the low hanging lines. If you have an account with us and the lines are at your address, you can report the hazardous line with these instructions,https://www.xfinity.com/support/articles/report-an-issue.. That opens the same ticket our team does for this.
If you need our assistance getting a ticket opened, please send us a direct message with your full name and the address where the line is located to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
EG
Expert
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116.8K Messages
5 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRay
Official Employee
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3.7K Messages
4 hours ago
Hi there, @Ohio49! Thanks for alerting us to the low hanging lines. If you have an account with us and the lines are at your address, you can report the hazardous line with these instructions,https://www.xfinity.com/support/articles/report-an-issue.. That opens the same ticket our team does for this.
If you need our assistance getting a ticket opened, please send us a direct message with your full name and the address where the line is located to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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