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user_31d217
1st Topic

Visitor

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4 Messages

Monday, January 9th, 2023 10:56 PM

Closed

Low hanging cable line

I work for a property management company and at one of our properties one of your wires is hanging low and because of the wind, it is repeatedly banging against our tenant's wall. How do I get in contact with someone to fix this? your entire website is garbage for a request like this. 

Question

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Updated 

2 years ago

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CCAmir

Gold Problem Solver

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7.2K Messages

2 years ago

Hello user_31d217, thank you for reaching out to us here with this concern. You're in the right place for assistance with getting the line raised. To get started on this request could you please provide us with your full name, the property name, and the street address for the property? 

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user_089ab7

Visitor

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1 Message

@XfinityAmir​ Ron Plesnicher 2039 s.e.th lane, cape coral, fl., 33990. The lines are crossing at 1114 s.e.20th ct.  We'll be bringing our motorhome soon (13'3") and we'll wipe out your customers service.

2 years ago

0

Again

Expert

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31.4K Messages

2 years ago

@user_31d217 

Please send that information in a direct private message:

 
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon in the upper right
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
 
 
 

3

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user_31d217

Visitor

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4 Messages

@Again​ ive sent a message

2 years ago

0

CCAmir

Gold Problem Solver

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7.2K Messages

Thank you, please reach back out to us via private message and we can continue there. 

I no longer work for Comcast.

2 years ago

0

user_31d217

Visitor

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4 Messages

I have sent a message and waiting on a reply 

2 years ago

0

user_796072

Visitor

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2 Messages

2 years ago

I have almost the exact same issue. Had a tech visit one week ago who had noticed the low hanging cable from the telephone pole in my backyard. He resolved one potential cause of the issue which was the line coming down from the tap which was full of water, so that was replaced at least. The cable hangs down low enough over the fence and into my neighbor's backyard that there are vines growing over it. He said he'd send in an email about having it taken care of, but I haven't heard anything about it since then.

(edited)

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XfinityAngie

Official Employee

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1.8K Messages

@user_796072, Thank you for reaching out through Community Forums. In most cases, the tech will reach out to our maintenance department, so they can get it taken care of. They don't usually reach out to you, since they can take care of things in most cases, without scheduling an appointment. If you would like me to take a look and see if there has been any activity on your account, feel free to send us a DM with your name and full address by doing the following: 

Ensure you are first signed in, then you will see an icon at the top right of your page.
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_796072

Visitor

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2 Messages

@XfinityAngie​ The message has been sent.

2 years ago

0

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