ShaneDickson's profile

Regular Visitor

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2 Messages

Wed, Oct 14, 2020 12:00 PM

Low hanging cable line

I have a low hanging, dropping line. It is still connected to the side of house but is now sagging across the road to the pole. I worry a tall delivery or utility truck may hit it.

Responses

ComcastChe

Official Employee

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6.1K Messages

7 m ago

Hi @ShaneDickson

 

We appreciate you for using the Xfinity Forum to bring this to our attention. My team can contact your local line tech and help coordinate a date to have the line raised. Please send me a private message with your full name, as it's listed on your billing statement. Click on my name ComcastChe, then click Send a message. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

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2 Messages

7 m ago

Hey Che. I received a message that they have scheduled our “new underground cable line” to be installed. This is not what we need. We just need the drooping line tightened back up so it’s not sagging too much. Can you check into this request again please? Thanks!

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