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DM4909
1st Topic

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Thursday, October 1st, 2020 7:00 AM

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Low hanging Cable in Backyard

I placed a report early September regarding a low hanging cable in my backyard. A tree limb fell which is the reason for the report. I was promised a technician visit by September 17th. The cable is now hanging lower than first reported. I'm afraid that it could shortly become hazardous. The due date has been missed. Outside technical support is needed.

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4 years ago

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XfinityJoeTru

Official Employee

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7K Messages

5 years ago

Hello DM4909. Thank you for creating a post on our Forum. Apologies this work has not been completed. I can assist with submitting a ticket to our local Maintenance team who can report out and get the cable raised and secured back in place. Please send me a private message and include your full name and service address so I can assist you. To send me a private, message click my name (ComcastJoeTru) to view my profile. Then click "Send a message" and private message me. 

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user_82e1d9

Visitor

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2 Messages

Can you help me as well? Because I can not get anybody on the phone or via chat. I submitted a claim online and not even an hour later they marked it as resolved. I will be placing a pool in my back yard and if something happens because of the line being so low. I will be holding comcast at fault, since they can not seem to get it together. 

4 years ago

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CCHeather

Problem Solver

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1.1K Messages

@user_82e1d9 Thank you so much for reaching out to us through our awesome Forums page. I hate to hear this has been your experience and would love to look into this for you! Please send us a PM with your first and last name, as well as house numbers to your service address. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select Xfinity support and you will be able to speak with the next available specialist.

I no longer work for Comcast.

4 years ago

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