Visitor
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2 Messages
Low cost computer
I’m an internet essentials customer who was also approved for ACP. I’ve been trying to order a low cost computer but every time I choose the computer option I want enter the account number and last name associated with my xfinity account at the verification screen I keep getting the error message “this account cannot be verified.” Xfinity internet essentials couldn’t figure it out since I was using a valid account number and name so they had me call Dell; Dell told me only xfinity could solve the issue.
CCSelena
Problem Solver
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892 Messages
3 years ago
Hello @user_665658, thank you so much for reaching out to us here via our Forums platform. I am sorry you are having a hard time ordering a device using your ACP benefit.
As much as I would love to help you, I would have to refer you to call ACP customer help number at (877) 384-2575 directly to get assistance with how to order a computer since you have already spoken to our Internet Essentials Department. Thank you so much.
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user_20af6e
Visitor
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1 Message
3 years ago
Same problem here. I absolutely HATE the thought of attempting a voice conversation with Comcast. It's almost not worth it but the computer would be great to have. I was able to be verified a month ago but they were out of the computer I wanted and I was told to "check back". Such a runaround.
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