Visitor

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1 Message

Wednesday, July 15th, 2026 6:00 PM

Low cable line

I have a low cable line in my yard

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Selected Oldest First

Official Employee

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2.8K Messages

3 hours ago

 

user_t8z3w3, thanks so much for reaching out to Xfinity Forums. We will have to get your account information to work on this.

Please send us a DM with your name and address.

Here are the detailed steps to direct message us:

1. Click "Sign In" if necessary.

2. Click the “Direct Messaging” icon.

3. Click the “Start new conversation” (pencil and paper) icon.

4. In the “To:" line, type “Xfinity Support”.

5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.

6. An “Xfinity Support” graphic will replace the “To:" line.

7. Type your message in the text area near the bottom of the window.

8. Press “Enter” to send it.

 

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