Lousy service

Has anyone else been bamboozled by the retention department with an offer to lower the cable bill, while keeping the existing service, minus the lousy phone service; All while actually eliminating most of the existing service? Then upon calling back to rectify the issue, and getting transferred 5 times, insisting that is what I authorized but acknowledging that the retention agent had made a mistake. And that for an extra $24 they would add the 2 televisions that they had disconnected; upon my authorization. The expert kept apologizing ( which seem like something that they are trained to do, other than their actual job) and said that she would transfer me to a tech who would reinstall the service but that I would have to stay on the line with him,  which after 2-3 hours was reluctant to do; but did anyway. After about another half hour and answering countless questions to their so called tech; he proceeded to inform me that he was finished and that the service would be restored within 24-48 hours. Yah I know.  

Here we are 72 hours later, and still nothing and I am back on the phone with another representative, with an English accent. Wish me luck.