Lousy service

I’m sick of these stupid companies that refuse to let us talk to real people. When I first got my Xfinity service, I was paying $90 a month. Now they are charging me for extra things I never ordered and have no way for me to talk to an actual person and get it resolved of why they are over charging me and stealing my money by charging me for things I never ordered or wanted.

does anyone know of other home internet providers that I can price out?
because if Xfinity thinks they can take my money, charge me extra, and not let me speak to a real person to fix it, I’m cutting my services with them and will look at legal options

worst costumer service

Responses

XfinityAdrienne

Official Employee

•

1.3K Messages

5 months ago

Hey there, user_0n0fue! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry about the experience with reaching out to us, it certainly is not what we want for our customers. We do have many ways to reach out, by calling 1-800-XFINITY, or chatting with our Xfinity Assistant here. We would be more than happy to look into the billing concerns, and the services that are something you were not aware of. Can you please send us a DM to get started?

Please send us a direct message with your full name, business name, full address, and phone number.
• Click "Sign In" if necessary
• Click the "
Direct Message icon”
(upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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user_fytrpo

1 Message

Comcast has not provided the service I pay for. 6 weeks of not being able to watch a completevtv show. Touble with wiring Outside the home But I was told to be patient while they upgrade Elsewhere!

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Reply

4 months ago

0

XfinityRichard

Official Employee

•

1.8K Messages

Hi there, @user_fytrpo ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the trouble you are experiencing with your service. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

Click "Sign In" if necessary
Click the "Direct Message" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

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