Hello @Markmem7 , Thanks for reaching out to us here on Xfinity Forums. The main ways to contact us are through our main customer service number 1800-934-6489 or through our online chat with the Xfinity Assistant. If those methods don't work for your specific issue, or you cannot get a hold of someone then my team here can also assist with a multitude of account related questions.
I called the 1 800 934 6489 number I spoke to another "AI , actually, the same AI that I've tried on multiple tries over the months beginning in the first of May when I moved into this apartment and yet again , after the AI formulated what I had explained, it turned off my modem and discerned that I needed a finite pod. A signal booster. The pod has had no effect in providing faster , if any service worth my $ hundreds of dollars investments. The modem,( router), doesn't recognize any device in my home. Not my IPhone 16, not my fax/ printer , nothing. Even the modem doesn't recognize its own wifi( Marks Network. It searches for hot spots. The biggest problem with the TV is that any Netflix, Prime Video, paramount +, Hulu, Apple TV, once initiated takes over a minute to come on , then once it shows the app icon , ie..., "N" for Netflix, and etc, it's another minute of waiting+-, then when attempting to get back to the next episode, it often a previously watched episode or just plain in responsive. This is July 12th and this is the service I've had since moving in. I've spoken to your experts on the phone to no avail. I've been into the Xfinity store in Citrus Heights on multiple occasions and have called the employees at that store and asked for a technician, haven't had any yet. I continue to pay my bills in full, on time, but this explanation will be my final effort to attempt to resolve this before seeking corporate correspondence.
I don't understand the reluctance to assist a long standing and faithful customer with this dilemma.
Hi there, @Markmem7 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry to hear about the trouble you are experiencing trying to get assistance with your connectivity concerns. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I need to speak to a representative but can’t get past the AI assistant on the phone and chat won’t connect me to a live rep either, just keeps looping me back to the beginning question. Tried to schedule a callback and the soonest available callback is Sunday evening? Why can nobody speak to a live rep?
Hi @user_3xhl3g, sorry to hear about the trouble reaching live support. We are happy to assist you with your concerns here.
Without providing any personal information, can you tell me what issues or questions you have in regard to your account?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_kc5loa
Visitor
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4 Messages
2 months ago
i've tried. they wont give it out. their customer service is a joke @xfinity, yeah i said it, and i will tell everyone
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XfinityMatthew
Official Employee
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741 Messages
2 months ago
Hello @Markmem7 , Thanks for reaching out to us here on Xfinity Forums. The main ways to contact us are through our main customer service number 1800-934-6489 or through our online chat with the Xfinity Assistant. If those methods don't work for your specific issue, or you cannot get a hold of someone then my team here can also assist with a multitude of account related questions.
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user_3xhl3g
Visitor
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1 Message
2 months ago
I need to speak to a representative but can’t get past the AI assistant on the phone and chat won’t connect me to a live rep either, just keeps looping me back to the beginning question. Tried to schedule a callback and the soonest available callback is Sunday evening? Why can nobody speak to a live rep?
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