Visitor
•
1 Message
lousy experience service
i moved from att to you two or three weeks ago
i will be switching back because youe are worse than them which is hard to do
tv dont work-home phone hasnt been ported after being on hold for hours -when starlink becomes available ill go with them-i thought you would have improved after all the technology
oops- i
was wrong
XfinityBradM
Official Employee
•
1.5K Messages
19 hours ago
@user_5bid1t Apologies to read about your recent experience getting the service set up with us. Our team can jump in and provide assistance with the porting of the telephone number along with getting the TV service up and running for you. Using the Xfinity Stream app or web portal is a great way to still view your service without the need for cable box. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon in the top right corner
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0