Visitor
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1 Message
lousy deal
I have been without the service for 19 days, I asked for an appointment and they gave me an appointment for October 15 from 1 to 3 p.m., they never came, when I called they told me that I did not have an appointment, and here I have the proof
CCSelena
Problem Solver
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892 Messages
2 years ago
Hello there @user_299d73! Thank you so much for reaching out to us here via Forums. I am sorry to hear that you are still without services. It sounds like you are in the Florida area and services are yet to be restored. I hope this finds you safe and well.If an appointment was made and an update service issue was reported, your appointment would have been cancelled. I am sorry if you were not notified. I would like to look into this further. Can you please send us a DM to start?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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