Alisonf's profile

New Poster

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1 Message

Sun, Oct 18, 2020 3:00 PM

Loud router

I switched to comcast a few months ago and everything has been great, except for the loud and constant humming from the router. Can anyone tell me If this is fixable or should I try to put the router in a less- used room?

Thank you!

Responses

ComcastMartin

Official Employee

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2.4K Messages

7 m ago

Hi there, @Alisonf

 

I am glad you have been enjoying your Comcast services! I have our modem myself and don't notice any noise coming from it. Let me pull up your account and see if we need to do a modem swap. Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

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1 Message

5 m ago

My router also makes a loud humming/fan going noise. Do NOT like it. please help

Official Employee

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300 Messages

5 m ago

Hello, dmc84, I hope overall your day is going well and you're enjoying your service. The last thing I want is for your modem to be giving you a headache :{ Do you have a leased modem with us or your own router? I want to make sure we take the right actions to help with the equipment you have. If you can send a private message I can help 🙂 Just include your name, service address, and account number just in case we need to mail you a modem. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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