1 Message
Lost/Stolen start up kit
Hello,
I ordered a WiFi start up kit to install in my new apartment which supposedly was delivered yesterday morning (7/23) and it supposedly was placed in a locker in my delivery room. However, no package was found in the delivery room when I went to check following my receipt of the delivery email. Building management looked and was unable to locate the package as well. How do I go about getting a replacement start up kit sent to me?
XfinityRaul
Official Employee
•
1.9K Messages
9 months ago
Hello, @user_reo700. I'm sorry to hear you weren't able to find the starter kit even after getting your building management involved. I would be more than happy to submit a lost/stolen report for the missing package. I also can place a new starter kit order.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
0
0