Visitor
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2 Messages
lost tv internet
my cable was upgraded today and now I've lost tv internet access - it keeps asking for my pass but doesn't recognize my email address and phone -- what do I need to do to get it back?
Visitor
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2 Messages
my cable was upgraded today and now I've lost tv internet access - it keeps asking for my pass but doesn't recognize my email address and phone -- what do I need to do to get it back?
EG
Expert
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115.8K Messages
14 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRichard
Official Employee
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2.9K Messages
14 hours ago
Hi there, @user_injft2 Thanks for reaching out to us on the Forums! We know how frustrating it is to have the service issues that you are experiencing. We can certainly assist you with your concerns. We noticed you sent a DM as well. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forums is a violation of Forum Guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a direct message. Since you already sent a DM, we will continue to assist you there!-Richard
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