@user_4pg790 Thanks for adding to the community. The best way to replace it is stopping by a local store. You can get the latest version for free this evening. Use the locator here https://www.xfinity.com/local/store-offers to find the closest location. We can submit a ticket to record the box you had as lost. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
XfinityBenny
Official Employee
•
1.4K Messages
7 months ago
@user_4pg790 Thanks for adding to the community. The best way to replace it is stopping by a local store. You can get the latest version for free this evening. Use the locator here https://www.xfinity.com/local/store-offers to find the closest location. We can submit a ticket to record the box you had as lost. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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