Lost tv box

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

@user_y20wtt

Thanks for reaching out to us, we understand things can happen where boxes get lost or stolen.

Go ahead and send me a direct message including your first and last name and I'll be happy to report it as lost or stolen so you're not charged for the unreturned equipment fee

Here's the detailed steps to direct message us: 

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message