Visitor
•
3 Messages
Lost TV box and remote
The property where this was done was rebuilt. We've misplaced the TV box and remote.
We're being charged each month for this a while. What can I do?
Visitor
•
3 Messages
The property where this was done was rebuilt. We've misplaced the TV box and remote.
We're being charged each month for this a while. What can I do?
XfinityRichard
Official Employee
•
2.9K Messages
5 hours ago
Hi there, @user_0t7cjo ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry to hear that you misplaced the remote and the TV box and you are still being charged. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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