U

Visitor

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2 Messages

Tuesday, November 8th, 2022 11:05 PM

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Lost TV box and remote

Never watched much TV and I know when I completely stopped and why in 2011.  We had 2 working TVs and I

disposed of both.  What happened to the TV box or remote I don't know, whether they were returned or not, I live in rural Vermont, there was no Comcast drop off place anywhere around at that time (or at this time?) -- I do remember we had a TV box, I think, it belonged to the local cable company Comcast sucked up --I didn't realise I would pay hundreds of dollars in charges for it and a cheap remote --  both actually worth, what?, maybe $20 --

I didn't pay much attention to the continuing TV equipment charges on my bill -- until I switched to a plan without TV service & noticed that the TV equipment charges continued.  Every time I contacted Comcast, I asked about these charges

& was told I had to return the TV box and remote before they could be dropped.  They weren't in my possession,

so what could I do?

Finally, on my most recent contact earlier this year, I talked to a sympathetic customer service person about the charges -- she said she would see that they were canceled. After all, I had paid for this equipment many times over by then.

But the charges returned -- she may have lied to me, which I doubt -- or she was overruled or the system just did what systems do.  It took me until now to notice because I had signed up for autopay & didn't look at the monthly bills.  I admit to not paying attention -- but even if I had, what could I do?   After my father's death 5 years ago, when we tried to close his account, Comcast refused until we returned the equipment -- the company had no choice but to charge a dead man -- We live all over the country -- finally, after 3 years, when his condo was being sold, I went through a big hassle -- nothing is simple with Comcast --  to return the equipment. He'd had Comcast service for 20+ years and I'm sure he too had paid the price of this equipment many times over. 

Because I don't have the equipment, I guess I'll be chained to Comcast until I'm in my own grave & leave the equipment charges to  my descendants.  Maybe I'll have to provide for them in my will.

I understand others have similar issues, with perhaps fewer lapses than mine  -- but has anyone found a solution?

Expert

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110.8K Messages

3 years ago

The concern is not "Community Center" help related. Thread moved here to the proper help section, and for greater exposure to the Comcast corporate employees (The Digital Care Team) for assistance. 

Visitor

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2 Messages

@EG​ Thanks very much for redirecting -- I'm new to this & wasn't quite sure where the message actually went after I clicked Post.

Expert

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110.8K Messages

@user_95ffc4​ 

Quite welcome ! Good luck with it !

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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Official Employee

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974 Messages

3 years ago

@EG thank you for bringing this over to our attention. 

 

Hi there, @user_95ffc4, thank you for taking the time to post on our Xfinity Forums. I am sad to hear of the troubles you have been going through with the lost TV box and remote. I can understand how frustrating it would become to have those charges continuously reappear. Please rest assure you have reached the right team for assistance. To get started, please send us a direct message with your full name and service address. 

Here's the detailed steps to direct message us: 

 • Click "Sign In" if necessary

 • Click the "Direct Messaging" icon (upper right corner of this page)

 • Click the "New message" (pencil and paper) icon

 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

 • Type your message in the text area near the bottom of the window

 • Press Enter to send your message

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