Visitor
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1 Message
Lost Streaming TV Box
I just canceled service and when logging in to see what I need to return it shows a "streaming TV box" but I haven't had one of those hooked up in years. Can I get a waiver for this? I don't want to pay a fee for something that hasn't been used. Help!
XfinityJeffB
Official Employee
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628 Messages
2 hours ago
Hello user_7sfc1j, thank you for reaching out here in our Xfinity Community forum. We appreciate your time, and I will be happy to assist you. We will need to take a look at your account for this.
Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum
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