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Lost rewards tier after move.
Been with Xfinity for 4 years (Gold tier). Moved to a new address and transferred my service through the Xfinity site. 2 accounts are now showing under my profile, one for my old address and one for my new address and bill credit was forwarded to my new address. No lapse in service at all but still lost my rewards tier. Cannot access rewards on either account. Unlinked my old address account as it was not needed, now I’m petrified that I’ll get billed to that account as well but I’m out of options and cannot reach a representative. I’m not even certain I’m still getting my 800mbps download speeds I’m paying for. Please help me.
XfinityGabby
Official Employee
•
1.5K Messages
2 years ago
Hello, @user_r3vif1. Thank you for reaching our team on Forums, we can definitely help with this. Here's a helpful link that will give you step-by-step instructions on How to link your Xfinity ID. We can also help and look at your Xfinity Rewards tier and make sure that you get that swapped over to the new account. Please send a direct message with your full name and address to further assist.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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