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Lost Returning Equipment
So this past Monday I dropped off a boxed and labeled tv device at a ups drop off location. Its still showing on the Xfinity site as label created as of today. What are my options if the device is lost by the shipper?
XfinityMarcos
Official Employee
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2.4K Messages
1 year ago
Hello @AaronLau, thank you for reaching out and being so detailed in your post. I can check on your equipment and work with you to make sure we get those devices removed. Those unreturned equipment fees are never fun to deal with, so I get why you're reaching out. Especially doing so proactively. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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