Thank you for taking the time to reach out to us here on our Xfinity Forums! I'm sorry to hear that you lost the remote! I've got three kids and mine grows legs and walks off on a daily basis so I can understand the frustration. There are a few options if you are looking for a replacement remote. You can go into your local service center to pick up a new one at no charge. This link will help you locate the nearest service center: https://www.xfinity.com/local/store-offers?q=47.7345%2C-117.447
The other option would be for us to ship one out to you, there is a charge to ship the remote and it will take 3-5 business days to arrive. We do offer the Xfinity Remote app (it's been my lifesaver on days the remote wanders off!) that you can use if you have a compatible box. This link will provide more information: https://www.xfinity.com/support/articles/downloading-cable-tv-app If you would prefer that we ship you one just send us a DM to Xfinity Support with your full name and address.
To send a direct message:
Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'. Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond. To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address alongside a detailed summary of your request/question.
XfinityBillie
Official Employee
•
3.3K Messages
2 years ago
Thank you for taking the time to reach out to us here on our Xfinity Forums! I'm sorry to hear that you lost the remote! I've got three kids and mine grows legs and walks off on a daily basis so I can understand the frustration. There are a few options if you are looking for a replacement remote. You can go into your local service center to pick up a new one at no charge. This link will help you locate the nearest service center: https://www.xfinity.com/local/store-offers?q=47.7345%2C-117.447
The other option would be for us to ship one out to you, there is a charge to ship the remote and it will take 3-5 business days to arrive. We do offer the Xfinity Remote app (it's been my lifesaver on days the remote wanders off!) that you can use if you have a compatible box. This link will provide more information: https://www.xfinity.com/support/articles/downloading-cable-tv-app
If you would prefer that we ship you one just send us a DM to Xfinity Support with your full name and address.
To send a direct message:
Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address alongside a detailed summary of your request/question.
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