TATTOOADDICT78's profile

New Poster


1 Message

Sat, Dec 12, 2020 7:00 PM

Lost Remote

I need a new remote. How can I get one?

Thank you



Official Employee


6.1K Messages

6 m ago

Hi @TATTOOADDICT78, that's a great question! Thanks for posting to the Xfinity Forum to find out how to get a new remote. The easiest way to get a new remote would be to swap it out at your local Comcast Service Center, or a member of my team can submit an order to have one shipped. Just send me a private message with your full name and service address as it appears on your billing statement. To send a message, click on my name, "ComcastChe," then click send a message.


Need a remote ASAP? We've got you covered. You can download the Xfinity TV Remote app for your Apple or Android mobile device and use it with your TV Boxes until you get a new one. 

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