Visitor
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1 Message
Lost rebate cards? higher rates?
I brought two lines (Mor & Joseph) to Xfinity Mobile during the Summer 2025 BYOD promotion ($100 per line). The online Incentive Tracker shows both cards were generated on Sept 30, 2025, but expired on March 31, 2026. I never received the physical cards or digital email links. I just tried calling the incentive hotline (1-833-269-9036) and was hung up on after a 30-minute hold. As a practicing physician, I do not have time to sit on hold. Can a digital support specialist please open a manual override ticket to reissue these two unspent $100 virtual Visa cards to my email?
Also, I am not happy that my mobile rates went up on July of this year. Please let me know of any reason for staying with Xfinity.
XfinityRaf
Official Employee
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1.6K Messages
6 days ago
Good afternoon @user_uepnti. Our team can work with our rewards team to have those cards reissued. We can also look at our current mobile rates to see if we can help you save some money on your bill. If you could send our team a direct message with your full name and full address, we can get started.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "Start new conversation"
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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