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user_1kd5su
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Wednesday, July 31st, 2024 3:57 AM

Lost Platinum Status After Move

Lost Platinum Status After Move

I have been a Comcast customer for over 8 years. I recently moved to a new home and lost my platinum status when I transferred my services. I could not find anything in the help section on this. The commercials of how easy it is to move and take Comcast with you are are misleading.

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3 months ago

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XfinityEmilyB

Official Employee

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1.7K Messages

3 months ago

@user_1kd5su Welcome to our community forum! I love to see loyal customers like you taking advantage of all the perks available with our Rewards program :). It’s our way of saying thanks for being a customer!

 

When you move and keep your account in your name, your Rewards tier will carry over to the new home as long as your service was reconnected within 90 days of disconnecting service at the old address. You can find more answers to Frequently Asked Questions here. 

 

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.

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user_1kd5su

2 Messages

I wouldn’t be asking if I hadn’t already transferred my service. When I try to log into my rewards there’s a message that says I’m not eligible. It is not working on the new account. 

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3 months ago

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XfinityEmilyB

Official Employee

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1.7K Messages

@user_1kd5su Let's investigate this further and we can fix your Rewards status as long as the new location is eligible. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.

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3 months ago

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