Visitor

 • 

1 Message

Tuesday, August 12th, 2025 12:30 AM

Closed

Lost Platinum Rewards and Peacock subscription after change of address

Lost Platinum Rewards and Peacock subscription after change of address

Oldest First
Selected Oldest First

Official Employee

 • 

2.4K Messages

8 months ago

We apologize for the trouble with the account on the move, @user_sll5d9. Thanks for meeting us here in our community. We're happy to help. First, we recommend you follow the steps here:  

https://www.xfinity.com/support/articles/switching-between-multiple-accounts?linkId=119072615 to unlink the old account to your Xfinity ID. Once you do this, you can follow the steps for activating your Peacock. You must activate it using the Primary Xfinity ID as well. Let us know if you have any questions after.

(edited)

forum icon

New to the Community?

Start Here