Visitor
•
1 Message
Lost Platinum Rewards and Peacock subscription after change of address
Lost Platinum Rewards and Peacock subscription after change of address
Visitor
•
1 Message
Lost Platinum Rewards and Peacock subscription after change of address
XfinityLinda
Official Employee
•
2.4K Messages
8 months ago
We apologize for the trouble with the account on the move, @user_sll5d9. Thanks for meeting us here in our community. We're happy to help. First, we recommend you follow the steps here:
https://www.xfinity.com/support/articles/switching-between-multiple-accounts?linkId=119072615 to unlink the old account to your Xfinity ID. Once you do this, you can follow the steps for activating your Peacock. You must activate it using the Primary Xfinity ID as well. Let us know if you have any questions after.
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