Visitor
•
1 Message
Lost phone package
Phone shipped 9/21 via FedEx, FedEx support ticket closed confirming recovery is unlikely, and police report has been filed and approved.
Visitor
•
1 Message
Phone shipped 9/21 via FedEx, FedEx support ticket closed confirming recovery is unlikely, and police report has been filed and approved.
XfinityJoe
Official Employee
•
1.5K Messages
5 days ago
Good morning @user_c5d88e I am sorry to hear your phone was lost in transit. We can assist in opening a ticket with our Xfinity Mobile Team
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click "Direct Message"
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing, a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it. See the link below for an example
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
0
0