Visitor
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1 Message
Lost my tracking number for prepaid Xfinity box
Need know where my Xfinity box is. Was supposed to be dropped off today. Can't find email for my tracking number. <EDIT: Removed Personal Information>
Visitor
•
1 Message
Need know where my Xfinity box is. Was supposed to be dropped off today. Can't find email for my tracking number. <EDIT: Removed Personal Information>
XfinityPaula
Official Employee
•
1.4K Messages
3 years ago
Hello @user_956813 Thank you so much for reaching out to us for help with tracking the prepaid shipment. I would be happy to help out and locate the order for us. If you would please send us a direct message with your name and service address. I will locate the details.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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