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ChaosGauge
1st Topic

2 Messages

Tuesday, July 23rd, 2024 8:04 AM

Closed

lost my platinum level on my account

Today i had noticed that my Peacock premium membership was not working that i always got free through xfinity Platinum rewards. But as i check my  account it is not under redeemed rewards and my account now says that i am a silver member.  I have had this account for easily over 8 years and never missed a payment.

Question

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Updated 

11 months ago

31

1

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XfinityBradM

Official Employee

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915 Messages

11 months ago

@ChaosGauge Are you logging in with the correct Xfinity ID? You may have accessed another account or information if you've been an Xfinity Platinum member before and are showing your status as Silver. Have you recently made any changes to your account or Xfinity ID?

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ChaosGauge

2 Messages

I am in the Right account but i did move a few months back. Could that have messed up my account? Its not showing old address on account just showing my current address it is only showing payments from current address. And my Peacock premium has been stopped I have always got it free with my Platinum xfinity.

11 months ago

0

XfinityRay

Official Employee

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2.9K Messages

That is some fantastic information, @ChaosGauge! Thanks for taking us with you in your move! This is related. Our Xfinity Rewards system is not seeing your full account tenure, your previous address. We can put in a ticket to have our Xfinity Rewards team update that. Once they are done, Platinum status will show and Peacock will work for you again..

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
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• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
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• Press Enter to send your message

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11 months ago

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