Lost Grandfather Plan

user_kyhfky Hello! Thank you for reaching out. We are very sorry to hear of the experience you are having. We're happy to take a look at your account and see what we can do to help. Please send a Direct Message with your full name and address.

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message