brandon15's profile

Regular Visitor


2 Messages

Tue, Dec 22, 2020 4:00 AM

Lost flex box

I have lost my flex box and wondering so I am unable to return the equipment. What do I do?



Official Employee


6.1K Messages

6 m ago

Hi @brandon15, and thanks for using the Xfinity Forum! We appreciate you for letting us know you've lost your Flex box. At this time, we'll need to gather a few more details so we can open an equipment research ticket for you. Please send a private message including your first and last name and the numbers associated with your service address. To send me a private message, click on "ComcastChe," and then click send a message. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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