Visitor
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1 Message
Lost equipment
Hello,
I used to have an old modem and streaming box. I was told by my roommate that they returned them, but after them moving out and noticing the charges on my bill, they admitted to just throwing them away. Is there an option for getting this sorted out so I don’t have to pay the fees anymore?
EG
Expert
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120.2K Messages
4 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJeffB
Official Employee
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569 Messages
3 hours ago
Hi user_mqax3s, thank you for reaching out here in our Xfinity Community forum. We appreciate your time, and I will be happy to help you. That is a bummer that your roommate threw the equipment out, but yes, there is a way to get out from under it. Basically, it'll have to be paid off, but I can help you, or at least point you in the right direction. To proceed, I will need some information best kept private.
Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum
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