New Poster
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4 Messages
Lost Equipment
Hi, hope you're having a great day. I looked at my bill and noticed an unreturned equipment charge. So sometime last year, we had fiberglass leak throughout the house and had to get it cleaned. I'm thinking, one of the cleaners or someone misplaced the wifi modem thingy and its been lost since. So since March 2025 I have been getting charged about $15 a month, for the equipment. I'm not looking for a refund, just want it removed from my account, as I think $15 since March last year should cover it. Any help would be appreciated. Thank you.
XfinityCarolyn
Official Employee
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66 Messages
5 hours ago
@Lakayla2sweet Thanks for reaching out to us regarding your bill. Sure, I would be more than happy to assist you today. What is your full name and address?
To send a "Direct Message" to Xfinity Support: Go to xfinityforums.com
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing, a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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XfinityCarolyn
Official Employee
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66 Messages
5 hours ago
Our business hours are Sunday-Saturday, 6:00 a.m.-1:00 a.m. EST. Please reach back out to us during those hours.
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