Visitor
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3 Messages
Lost equipment
Hi,
I just signed up for the Xfinity Now Internet service for my new apartment, and according to Fedex, the equipment has been delivered to my place. Unfortunately, the package was mistakenly returned to the sender by the building manager, and now I cannot track down where the device is.
Is it possible for Xfinity to send a new equipment to me?
Thank you very much for your attention on this matter.
Accepted Solution
XfinityPaula
Official Employee
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1.9K Messages
2 days ago
Hello user_o8onub! Thank you for choosing our NOW internet service for your home. I'm so sorry to hear that the shipment was sent back. I'm sure we can figure out an option to get you connected. Are there any Xfinity stores in the area? You can check the map if you are not familiar with our locations. It's possible that the store can provide you with a new gateway to get started and submit a claim for the returned item.
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XfinityThomasA
Official Employee
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3.2K Messages
4 hours ago
That is great news, user_o8onub! Thank you for letting us know you were able to pick up your new device at a nearby store and you're all set. If anything more were to come up please create a new post and our team will be here to help. Take care, and thanks again for choosing Xfinity.
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