Visitor
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1 Message
Lost equipment
I am writing regarding equipment that was sent to me but is currently unaccounted for. According to my records, the equipment was shipped and it said that it was delivered but I have not been able to find it.
I want to make sure this issue is resolved as soon as possible to avoid any incorrect charges on my account. Please let me know what steps I should take next, whether that involves tracking the shipment, filing a claim, or a replacement equipment.
Thank you for your assistance
XfinityAmandaB
Official Employee
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2.8K Messages
12 hours ago
user_3fhq93 Thank you for letting us know you have not received the expected equipment. It is never fun when a package goes missing, and we would be more than happy to help make sure this is reported and you get the replacement you need. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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