Visitor
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1 Message
Lost Equipment
I ended my Xfinity service for fiber, while I still had xfinity I was getting an equipment fee for something I had lost many years ago. I’m not asking to get a refund on the fees. I would like to know if there is an option to make a one time payment for the equipment because I am getting emails from xfinity almost every week about returning lost equipment.
XfinityLinda
Official Employee
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2.2K Messages
15 hours ago
Thanks for meeting us here in our community about the lost equipment, @Misoup. We can look into this for you. We'll need access to your account. Please send us a Direct Message with your full name and complete service address. We look forward to hearing from you.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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