Visitor
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1 Message
Lost equipment that I need to return - help!
I have a cable box that went missing during the move to my new house in August. I've looked everywhere but can't find it, and I need to return it. What are my options?
Visitor
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1 Message
I have a cable box that went missing during the move to my new house in August. I've looked everywhere but can't find it, and I need to return it. What are my options?
XfinityChristy
Official Employee
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2K Messages
3 years ago
I am sorry to hear about the loss of your cable box during your move. I bet is shows up in a box that you would never have thought to look in. I also would be happy to review your account and see if the unreturned equipment fee has been applied yet.When you have a moment please send your name and service address to "Xfinity Support." You can do this by using the Direct Messaging icon at the top of the page.
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