Visitor
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1 Message
lost equipment, outstanding payment fees
i’ve lost my equipment when moving out in september of last year and i’ve paid a fee multiple times. i’d like to turn it in as lost but i seem to get confused on trying to find where i need to report it at. the fee is outstanding price and i just need to figure everything out.
XfinityLinda
Official Employee
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2.4K Messages
18 hours ago
Thanks for meeting us here in our community with your billing concerns, @caden_hyder. It sounds like we'll need to review your account to see what you've been billed for already. For this reason, we'll need to get a Direct Message from you with your full name and complete service address. We look forward to your DM.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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