Visitor
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1 Message
Lost equipment, need to return
I do not have my physical wifi equipment anymore, it was lost in my move. However, now its time to return it but I don't have the physical modem or router to return. What should I do? is there an alternative payment method?
EG
Expert
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122.5K Messages
3 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAlfonso
Official Employee
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3K Messages
3 hours ago
Hello user_2fdw3w thanks so much for reaching out here via our Xfinity Forums with these equipment return questions! We're sorry to hear that equipment was lost in your move, and we'd be happy to help in reporting this.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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